Refund policy

Effective Date: May 15, 2026

At glork, we want every order to arrive exactly as expected. If you are not fully satisfied with your purchase, we offer a return and refund process designed to be straightforward and transparent for our customers.

Please review the guidelines below before submitting a return request.

30-Day Return Coverage

Eligible items may be returned within 30 days from the date your order is delivered.

We accept returns for both:

• Defective or damaged products
• Non-defective items returned for personal preference

Requests submitted after the 30-day return period may not qualify for approval.

Item Condition Requirements

To be considered eligible for return, products must meet the following conditions:

• Items must be in new and unused condition
• Original packaging, tags, and included materials should be returned with the product
• Products must not show signs of wear, washing, alteration, or damage after delivery
• A valid order confirmation or proof of purchase is required

Returns that fail to meet these standards may be declined or subject to partial refund consideration.

Return Shipping Guidelines

Returns Due to Damage or Incorrect Orders

If you receive a defective item, damaged product, or an order that does not match what was purchased, please contact our support team promptly for assistance.

After review and approval, glork may provide return instructions based on the issue reported.

Personal Preference Returns

If a return is requested because of sizing preference, change of mind, ordering the wrong item, or other non-defective reasons, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable unless the issue resulted from our error.

Restocking Charge

Approved returns may be subject to a $5 restocking fee.

If applicable, this amount may be deducted from the total refund before the refund is issued.

Starting a Return Request

All approved returns must be sent by mail.

Contact Support First

Before sending any item back, please contact our customer support team at:

support@glork.shop

To help us process your request faster, please include:

• Your order number
• The reason for the return
• Photos of the item if it arrived damaged, defective, or incorrect

Our support team typically responds within 24 hours during business days.

Return Shipping Address

Once your return request is approved, you will receive return instructions along with the appropriate return address information.

Returns should not be shipped before approval has been provided by our support team.

Refund Review & Processing

After the returned product is received, our team will inspect the item to confirm eligibility under this policy.

Approved Refunds

Eligible refunds will be sent back to the original payment method used during checkout.

Refund Timing

Refunds are generally processed within 7 business days after the return inspection is completed and approved.

Please note that payment providers may require additional processing time before funds appear in your account.

Currency

All refunds are issued in United States Dollars (USD).

Exchanges

We accept exchanges for eligible products.

Customers requesting a different size or replacement item for T-shirts or casual shirts may complete the approved return process and place a new order once the original return has been accepted.

Order Cancellation Requests

Orders may be canceled within 24 hours of purchase.

If an order has already entered processing or shipment preparation, cancellation may no longer be available. In those situations, the order may still qualify for return according to this policy after delivery.

Non-Returnable Items

Certain items may not qualify for return, including:

• Final sale products
• Customized or personalized items
• Products returned in used condition
• Items missing original packaging or included accessories

Need Assistance?

If you have questions about returns, exchanges, or refunds, please contact us using the information below:

Business Information